Carolina Air Experts

1. Introduction

Carolina Air Experts ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website, use our services, or communicate with us, including through SMS/text messaging.

2. Information We Collect

We may collect the following types of personal information:

Name (first and last)
Phone number
Email address
Property address / service location
Information about your HVAC system (age, type, size of home)
Service preferences and concerns
Credit score range (for financing pre-qualification only)

We collect this information when you fill out forms on our website, take our online quiz, call us, or otherwise communicate with us.

3. How We Use Your Information

We use the information we collect to:

Provide HVAC and electrical services you request
Schedule appointments and assessments
Send appointment reminders and service updates via SMS/text message
Respond to your inquiries and provide customer support
Pre-qualify you for financing options
Improve our website and services
Comply with legal obligations

4. SMS/Text Messaging

By providing your phone number and opting in to receive text messages from Carolina Air Experts, you consent to receive SMS/text messages related to your service inquiry, appointment scheduling, reminders, and follow-up communications. Message frequency varies. Message and data rates may apply.

You may opt out of receiving text messages at any time by texting "STOP" to any message you receive from us. After opting out, you will receive a confirmation message and will no longer receive SMS messages from us. For help, text "HELP" or contact us at (828) 413-9579.

5. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Information Sharing and Disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.

We may disclose your personal information only in the following limited circumstances:

To comply with applicable laws, regulations, or legal processes
To protect the rights, property, or safety of Carolina Air Experts, our customers, or others
To service providers who assist us in operating our business (e.g., CRM systems, scheduling tools) under strict confidentiality agreements

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies (such as the Facebook/Meta Pixel) to improve your browsing experience, analyze website traffic, and serve relevant advertisements. You can control cookie preferences through your browser settings.

8. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of SMS/text messaging at any time by texting "STOP"

To exercise any of these rights, please contact us at (828) 413-9579 or email us at [email protected].

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: